As a guest, am I penalized for cancelling a reservation?
Full refund 3 days prior to arrival, except fees. The Overnight service fee is non-refundable. Accommodation fees (the total nightly rate you're charged) are refundable in certain circumstances as outlined below.
- If there is a complaint from either party, notice must be given to Overnight within 24 hours of check-in.
- Overnight will mediate when necessary, and has the final say in all disputes.
- A reservation is officially canceled when the guest taps the cancellation button on the cancellation confirmation page, which they can find in the booking details page in the top-right corner.
- Cancellation policies may be superseded by the extenuating circumstances, or cancellations by Overnight for any other reason permitted under the Terms of Service.
- Applicable taxes will be retained and remitted.